These Ocurus Terms of Service (these “Terms”) apply to the features and functions provided by Ocurus.com or VToura.com. (“Ocurus,” “our,” or “we”) via Ocurus.com (the “Site”) (collectively, the “Services”). By clicking accepting these Terms, executing an ordering document incorporating these Terms, or by otherwise accessing or using the Site or the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you are not allowed to use the Site or the Services. The “Effective Date” of these Terms is the date you first use the Site, or access any of the Services.
If you are using the Site or accessing the Services in your capacity as an employee, consultant or agent of a company or other entity, you represent that you are an employee, consultant or agent of that company or entity, and that you have the authority to bind that company or entity to these Terms. For the purpose of these Terms, you (and, if applicable, the company or entity that you represent) will be referred to as “Customer” or “you”.
Ocurus reserves the right to change or modify these Terms, or any of our other policies or guidelines, at any time without notice to you. We may provide notice of modification in a variety of ways, including, without limitation, sending you an email, posting a notice on the Site, or posting the revised Terms on the Site and revising the date at the bottom of these Terms. Any changes or modifications will be effective after making the changes to these Terms. You acknowledge that your continued use of the Site or any of the Services following such notice constitutes your acceptance of the modified Terms.
Ocurus reserves the right – at any time, and without notice or liability to you – to modify the Site or the Services, or any part of them, temporarily or permanently. We may modify the Services for a variety of reasons, including, without limitation, for the purpose of providing new features, implementing new protocols, maintaining compatibility with emerging standards, or complying with regulatory requirements.
These Terms form a binding agreement between you and Ocurus. Violation of any of the Terms below will result in the termination of your account(s).
Ocurus hosts virtual tours, vehicle spins, digital twins, or digital experiences on behalf of our customers based on the Content they provide (“tours”). When accessing these pages, we are acting as a data processor in accordance with the instructions of our customer. You will need to refer to the privacy policies of our customers to find out more about how such information is handled by them.
In order to use many aspects of the Services, you must first complete the Ocurus registration process via the Site. All information provided is incorporated into these Terms by reference.
You agree: (a) to provide accurate, current and complete information about you as part of the registration process (“Registration Data”); (b) to maintain the security of your password(s); (c) to maintain and promptly update your Registration Data, and any other information you provide to Ocurus, and to keep it accurate, current and complete; (d) to accept all risks of unauthorized access to your Registration Data, and any other information you provide to Ocurus, via your account(s) or password(s); (e) that you are responsible for maintaining the security of your account and safeguarding your password(s), and (f) that you will be fully responsible for any activities or transactions that take place using your account(s) or password(s), even if you were not aware of them.
You will pay the fees we charge for the Services subscription fee for unlimited tours. The fee may be for a custom solution via our enterprise program. Our fees are subject to change upon reasonable advance notice to you, including but not limited to being posted within the Services.
All applicable taxes are calculated based on the billing information you provide us at the time of purchase. You agree to reimburse us for all collection costs and interest for any overdue amounts. Unless otherwise denoted, all fees are assessed in U.S. dollars. You also agree that Ocurus and its third-party service providers providing payment processing services may store your payment information. We may charge you payment information for subsequent charges you authorize, such as additional tours, account upgrades or other special charges authorized by you. If the payment method you use with us reaches its expiration date and you do not edit the applicable information or cancel such Paid Service, you authorize us to continue billing that payment method and you remain responsible for any uncollected amounts.
If any invoiced amount is not received by Ocurus by the due date, then we reserve the right to apply to those amounts an accrued interest rate under state law (whichever is lower). Ocurus, at its option, may suspend performance of any other obligation arising hereunder, in whole or in part, if Ocurus does not receive all amounts due and owing under this Agreement within thirty (30) days after delivery of notice to you of the failure to pay such overdue balances. You are responsible for, and we are entitled to payment of, any losses or expenses we incur in collecting payment from you, including but not limited to reasonable attorney’s fees and collection costs.
You shall be solely liable for any and all taxes arising in connection with its purchases of licenses to Services or services hereunder other than any federal, state, local, or other taxes based on or measured by Ocurus’s net income or receipts. Fees under this Agreement are exclusive of federal, state, or local taxes, or other sales, use, value-added, excise, personal property, or other similar taxes.
The Services may contain features that permit you to embed certain functionality or features of the Services into one or more of your websites available through a web browser (“iFraming Services”). We do not guarantee that the iFraming Services will work with all web browsers or web browser releases or the accuracy, legality, completeness, availability, or quality of your Content displayed through the iFraming Services. You are solely responsible for the provision of your websites, products and services, and will indemnify us for any claim or loss arising in connection therewith.
Interactions with third parties using the Services
The Services may contain certain video and chatting features that permit you to interact with users and third parties. You are responsible for compliance with all recording laws.
You are solely responsible for the activities of all end users who access or use the Service through your account or with whom you interact through the Services. Ocurus assumes no responsibility or liability for violations. If you become aware of any violation of these Terms in connection with use of the Service by any person, please contact Ocurus at [email protected] Ocurus may investigate any complaints and violations that come to its attention and may take any (or no) action that it believes is appropriate, including, but not limited to issuing warnings, removing the content or terminating accounts and/or user profiles. Ocurus cannot guarantee that users of the Services will not use the information that you share, nor their manner of use. Ocurus is not responsible for a user’s misappropriation or misuse of your Content or other information and we do not endorse and have no control over what other subscribers or users of the Service post, create, submit or make available through the Services. We cannot guarantee the accuracy of any information submitted by any user, nor any identity information about any User. Ocurus does not endorse any statements of information provided by a user. Under no circumstances will Ocurus be liable in any way for any data or other content viewed while using the Service, including, but not limited to, any errors or omissions in any such data or content, or any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to any data or content.
Except as expressly authorized by these Terms, you may not: (a) modify, disclose, alter, translate or create derivative works of the Site or the Services; (b) license, sublicense, resell, distribute, lease, rent, lend, transfer, assign or otherwise dispose of the Services or any Report (or any components thereof); (c) offer any part of the Services (including, without limitation, any Report) on a timeshare or service bureau basis; (c) allow or permit any third party to access or use the Services; (d) use the Site or the Services to store or transmit any viruses, software routines, or other code designed to permit anyone to access in an unauthorized manner, disable, erase or otherwise harm software, hardware, or data, or to perform any other harmful actions; (e) access the Services if you are our direct or indirect competitor or access the Services to build a competitive product or service, or copy any features or functions of the Site or the Services (including, without limitation, the look-and-feel of the Site or the Services); (f) interfere with or disrupt the integrity or performance of the Site or the Services; (g) disclose to any third party any performance information or analysis relating to the Site or the Services; (h) remove, alter or obscure any proprietary notices in or on the Site or the Services, including copyright notices; (i) use the Site or the Services or any product thereof for any illegal or unauthorized purpose, or in a manner which violates any laws or regulations in your jurisdiction; (j) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms that make up the Services or any software, documentation, or data relating to the Services, except to the limited extent that applicable law prohibits such a restriction; or (k) cause or permit any third party to do any of the foregoing.
From time to time, we may make available for you to try, at your sole discretion, certain functionality related to the Service, which is clearly designated as beta, pilot, limited release, non-production, or by a similar description (each, a “Beta Version”). Beta Versions are intended for evaluation purposes and not for production use, are not supported, and may be subject to additional terms. We may discontinue Beta Versions at any time in our sole discretion and may never make them generally available. We have no liability for any harm or damage arising out of or in connection with a Beta Version.
If you publish or upload data, images, code or content, or otherwise make (or allow any third party to make) material available by means of the Site or the Services (collectively, “Content”), you agree that you are entirely responsible for such Content, and for any harm or liability resulting from or arising out of that Content. Your responsibility applies whether or not you own the Content or the Content in question constitutes text, graphics, two and three dimensional images, photography, recorded live streams, broadcasts, virtual meetings or conferences, audio files, video files, computer software, or any other type of content, and whether or not you were the original creator or owner of the Content. You agree that you will be responsible for all Content on your account(s), even if placed there by third parties.
By publishing or uploading Content to the Site or the Services, you represent and warrant that:
and (ii) to create aggregations and summaries of the Content or portions thereof and to use, disclose, and distribute such aggregations publicly to any third party in support of our business (both during the period that these Terms are in effect, and thereafter), provided that such aggregations and summaries do not directly or indirectly identify you or your Content. If you delete Content, Ocurus will use reasonable efforts to remove it from the Services but does not guarantee all copies will be deleted and will be entitled to retain a copy at its discretion. You further acknowledge, however, that cached copies or other references to the Content may still be available.
Without limiting any of your representations or warranties with respect to the Content, Ocurus has the right (but not the obligation) to reject or remove any Content, without liability or notice to you, that Ocurus believes, in Ocurus sole discretion: (i) violates these Terms or any Ocurus policy, (ii) violates or misappropriate the Intellectual Property Rights of any third party, or (iii) is in any way harmful, illegal, unsafe, or objectionable in Ocurus’s sole discretion.
Actual service coverage, speeds, locations and quality may vary. We utilize a global content delivery network and industry-standard cloud services to deliver Content and Services. We will attempt to provide the Services at all times, except for periods for maintenance and repair or in the case of emergencies or outages. The Services may be subject to unavailability for a variety of factors beyond our control including, without limitation, emergencies, third-party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Services or communications services or networks. We may impose usage or Services limits, suspend the Services, or block certain kinds of usage in our sole discretion to protect users, data, our systems, or the Services. The accuracy and timeliness of data received is not guaranteed.
Cancellation and Transfer of services
All of your Content will be deleted from the Services within a reasonable time period from when you cancel your account/subscription or delete your account. Deleted Content cannot be recovered once your account/subscription is canceled. We do not accept any liability for such loss.
If you cancel your Professional Plan membership, you will not be billed again and your membership will terminate that same day. If you purchased a Professional Plan membership at a discount via an upfront payment (“Annual plan”), you have 30 days from the day of your transaction to request a refund. If you decide you no longer want or need your annual membership, and it is day 31 or after, no refund will be provided.
Annual and monthly memberships are not transferable.
Your account is not transferable. You may not share access to your account. We may revoke access and delete your tour data if you are determined to share your account with others. We have the right to remove your access for any reason, a refund may be provided if your access is revoked within the refund period established above.
If you are a Professional Plan user and terminate your subscription, we reserve the right to remove your tours and to place Ocurus branding on your tours, or to remove your Content entirely at our discretion.
YOU ACKNOWLEDGE THAT THE SITE AND THE SERVICES ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND THAT YOUR USE OF THE SITE AND THE SERVICES IS AT YOUR SOLE RISK. Ocurus DOES NOT WARRANT: (I) THAT THE SITE OR THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, (II) THAT THE SITE OR THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, (IV) THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL THAT YOU PURCHASE OR OBTAIN THROUGH THE SITE OR THE SERVICES WILL MEET YOUR EXPECTATIONS, OR (V) THAT ANY ERRORS IN THE SITE OR THE SERVICES WILL BE CORRECTED. Ocurus SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
You agree, at your sole expense, to defend, indemnify and hold Ocurus (and its directors, officers, employees, consultants and agents) harmless from and against any and all actual or threatened suits, actions, proceedings (whether at law or in equity), claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses (including, without limitation, reasonable attorneys’ fees, costs, penalties, interest and disbursements) arising out of or relating to (i) your Content; (ii) your use of the Site or the Services; (iii) your failure to pay any taxes that you owe under these Terms; and (iv) any other actual or alleged breach of any of your obligations under these Terms (including, among other things, any actual or alleged breach of any of your representations or warranties as set forth herein). You will not settle any such claim in any manner that would require Ocurus to pay money or admit wrongdoing of any kind without our prior written consent, which we may withhold in our sole discretion.
Limitation of Liability
IN NO EVENT WILL OCURUS’S TOTAL, AGGREGATE LIABILITY TO YOU OR TO ANY THIRD PARTY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) ANY PART OF THE SITE OR THE SERVICES EXCEED THE GREATER OF (A) TOTAL AMOUNT YOU ACTUALLY PAID TO OCURUS IN SUBSCRIPTION FEES FOR THE SERVICES DURING THE SIX (6) MONTHS IMMEDIATELY PRIOR TO THE ACCRUAL OF THE FIRST CLAIM OR (B) FIVE HUNDRED DOLLARS ($500). MULTIPLE CLAIMS WILL NOT EXPAND THIS LIMITATION.
IN NO EVENT WILL OCURUS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF REVENUE, LOSS OF GOODWILL, INTERRUPTION OF BUSINESS, LOSS OF DATA, OR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF, OR IN CONNECTION WITH THESE TERMS OR YOUR USE (OR INABILITY TO USE) ANY PART OF THE SITE OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OR ARE OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
THIS SECTION (LIMITATION OF LIABILITY) WILL BE GIVEN FULL EFFECT EVEN IF ANY REMEDY SPECIFIED IN THESE TERMS IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
You agree any cause of action brought by you arising out of or related to the use of our Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.
Ownership; Reservation of Rights
As between the parties: (i) except for the rights granted to Ocurus herein, you own all right, title and interest in and to your Content; and (ii) Ocurus owns all right, title and interest in and to the Site and the Services, and all Intellectual Property Rights therein. The look and feel of the Site and the Services, including any custom graphics, button icons, and scripts are also the property of Ocurus, and you may not copy, imitate, or use them, in whole or in part, without Ocurus’s prior written consent. Ocurus reserves all rights not expressly granted to you in these Terms, and Ocurus does not grant any licenses to you or to any other party under these Terms, whether by implication, estoppel or otherwise, except as expressly set forth herein.
You acknowledge that any suggestions, comments, custom solution requests, or other feedback that you provide to Ocurus with respect to the Site, the Services, or any other Ocurus product or service (collectively, “Feedback”) will be owned by Ocurus, including all Intellectual Property Rights therein, and will be and become Ocurus’s Confidential Information (as defined below). Any implementation and development resulting from such Feedback will become a part of Ocurus's Services, and will therefore be subject to the same provisions as all other Ocurus Services as defined in these terms. You acknowledge and agree that Ocurus will be free to use, disclose, reproduce, license, and otherwise distribute and exploit the Feedback as Ocurus sees fit, without obligation or restriction of any kind. At our request and expense, you agree to execute documents or take such further actions as we may reasonably request to help us acquire, perfect, and maintain our rights in the Feedback.
Term, Termination and Effect of Termination
These Terms will apply to you starting on the Effective Date, and will continue for as long as you are accessing or using the Site or the Services.
Ocurus, in its sole discretion, has the right to suspend your ability to use and/or access the Site or the Services, without liability, under the following circumstances: (i) for scheduled or emergency maintenance to the Site or the Services, or any part thereof; (ii) if Ocurus believes that you are using the Site or the Services in violation of these Terms or applicable law; (iii) if Ocurus believes that your use of the Site or the Services poses a security risk to us or to any third party; (iv) if required by law enforcement or government agency, or otherwise in order to comply with applicable law or regulation; or (v) if you fail to fulfill your payment obligations hereunder. Ocurus also reserves the right to temporarily or permanently suspend your ability to access the Services, without liability, if Ocurus determines, in its sole discretion, that you are engaging in abusive or excessively frequent use of the Services.
Either of us can terminate these Terms upon notice to the other if the other party breaches any of these Terms and fails to cure the breach within fifteen (15) days of receiving written notice of it from the non-breaching party. We reserve the right to terminate these Terms for cause immediately upon notice to you, and without giving you a cure period, if you breach any of these Terms relating to our intellectual property (including your compliance with the access grant and any restrictions) or our Confidential Information (defined below).
We can terminate any Ocurus account that you have access to, for any reason and without liability.
When these Terms terminate or expire: (i) you will no longer have the right to use or access the Site or the Services as of the date of termination/expiration; (ii) if you owed us any fees prior to such termination/expiration, you will pay those fees immediately; and (iii) each of us will promptly return to the other (or, if the other party requests it, destroy) all Confidential Information belonging to the other.
For the purposes of these Terms, “Confidential Information” means any technical or business information disclosed by one party to the other that: (i) if disclosed in writing, is marked “confidential” or “proprietary” at the time of disclosure; or (ii) if disclosed orally, is identified as confidential or proprietary at the time of such disclosure, and is summarized in a writing sent by the disclosing Party to the receiving Party within thirty (30) days of the disclosure. For the purposes of these Terms you agree that the Feedback, any Reports we provide to you, and any nonpublic elements of the Site or the Services (including, without limitation, the source code of any Ocurus-proprietary software), will be deemed to be Ocurus’s Confidential Information, regardless of whether it is marked as such.
Neither of us will use the other party’s Confidential Information, except as permitted by these Terms. Each of us agrees to maintain in confidence and protect the other party’s Confidential Information using at least the same degree of care as it uses for its own information of a similar nature, but in all events at least a reasonable degree of care. Each of us agrees to take all reasonable precautions to prevent any unauthorized disclosure of the other party’s Confidential Information, including, without limitation, disclosing Confidential Information only to its employees, independent contractors, consultants, and legal and financial advisors (collectively, “Representatives”): (i) with a need to know such information, (ii) who are parties to appropriate agreements sufficient to comply with this Section, and (iii) who are informed of the nondisclosure obligations imposed by this Section. Each party will be responsible for all acts and omissions of its Representatives. The foregoing obligations will not restrict either party from disclosing Confidential Information of the other party pursuant to the order or requirement of a court, administrative agency, or other governmental body, provided that the party required to make such a disclosure gives reasonable notice to the other party to enable them to contest such order or requirement.
The restrictions set forth in this Section will not apply with respect to any Confidential Information that: (i) was or becomes publicly known through no fault of the receiving party; (ii) was rightfully known or becomes rightfully known to the receiving party without confidential or proprietary restriction from a source other than the disclosing party who has a right to disclose it; (iii) is approved by the disclosing party for disclosure without restriction in a written document which is signed by a duly authorized officer of such disclosing party; or (iv) the receiving party independently develops without access to or use of the other party’s Confidential Information.
You acknowledge and agree that any Ocurus names, trademarks, service marks, logos, trade dress, or other branding included on the Site or as part of the Services (collectively, the “Marks”) are owned by Ocurus and may not be copied, imitated, or used (in whole or in part) without Ocurus’s prior written consent. All other trademarks, names, or logos referenced on the Site or the Services (collectively, “Third-Party Trademarks”) are the property of their respective owners, and the use of such Third-Party Trademarks inure to the benefit of their respective owners. The use of such Third-Party Trademarks is intended to denote interoperability, and does not constitute an affiliation by Ocurus or its licensors with any company or an endorsement or approval by that company of Ocurus, its licensors, or their respective products or services.
These Terms, together with any policies incorporated into these Terms by reference, are the complete and exclusive understanding of the parties with respect to Ocurus’s provision of, and your use of and access to, the Site and the Services, and supersede all previous or contemporaneous agreements or communications, whether written or oral, relating to the subject matter of these Terms (including, without limitation, prior versions of these Terms). Any terms or conditions that you send to Ocurus that are inconsistent with or in addition to these Terms are hereby rejected by Ocurus, and will be deemed void and of no effect.
You agree that Ocurus has the right to use your name and logo on the Site or other Ocurus websites or marketing materials, for the purposes of identifying you as a Ocurus customer and describing your use of the Services. You also agree that Ocurus may (but is under no obligation to): (i) issue a press release identifying you as a Ocurus customer; (ii) inform other potential customers that you are a user of the Services; and (iii) identify you as a customer in other forms of publicity (including, without limitation, case studies, blog posts, and the like).
You may not assign these Terms, in whole or in part, by operation of law or otherwise, without the prior written consent of Ocurus, and any attempted transfer, assignment or delegation without such consent will be void and of no effect. Ocurus may freely transfer, assign or delegate these Terms, or its rights and duties under these Terms, without notice to you. Subject to the foregoing, these Terms will be binding upon and will insure to the benefit of the parties and their respective representatives, heirs, administrators, successors and permitted assigns.
Except as expressly set forth in these Terms, the exercise by either party of any of its remedies will be without prejudice to its other remedies under these Terms or otherwise. The failure by a party to enforce any part of these Terms will not constitute a waiver of future enforcement of that or any other provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the waiving party.
You agree that any notice that Ocurus is required to provide pursuant to these Terms can be given electronically, which may include an email to the email address you provide to Ocurus as part of your Registration Data. These notices can be about a wide variety of things, including responding to your questions, requests for additional information, and legal notices. You agree that such electronic notices satisfy any legal requirement that such communications be in writing. An electronic notice will be deemed to have been received on the day the email is sent to you, provided that the email is the same as the email address you provided as part of your Registration Data.
You acknowledge that you are responsible for complying with all applicable laws and regulations associated with your access and use of the Site and Services, including, without limitation, all applicable export control laws and regulations. You may not, or permit any third party, to, export, re-export or release, directly or indirectly, the Services to any country, jurisdiction or individual person to which the export, re-export or release of the Service (a) is prohibited by applicable law and associated regulations or (b) without first completing all required undertakings, including obtaining any necessary export license or other governmental approval.
We do not develop any technical data or computer software pursuant to these Terms. The Site and the Services have been developed solely with private funds, are considered “Commercial Computer Software” and “Commercial Computer Software Documentation” as described in FAR 12.212, FAR 27.405-3, and DFARS 227.7202-3, and access is provided to U.S. Government end users as restricted computer software and limited rights data. Any use, disclosure, modification, distribution, or reproduction of the Site or the Services by the U.S. Government, its end users or contractors are subject to the restrictions set forth in these Terms.
If any portion of these Terms is held to be unenforceable or invalid, that portion will be enforced to the maximum extent possible, and all other provisions will remain in full force and effect.
Except for payments due under these Terms, neither party will be responsible for any delay or failure to perform that is attributable in whole or in part to any cause beyond its reasonable control, including, without limitation, acts of God (fire, storm, floods, earthquakes, etc.); civil disturbances; disruption of telecommunications, power or other essential services; interruption or termination of service by any service providers used by Ocurus to host the Services or to link its servers to the Internet; labor disturbances; vandalism; cable cut; computer viruses or other similar occurrences; or any malicious or unlawful acts of any third party.
We are each independent contractors with respect to the subject matter of these Terms. Nothing contained in these Terms will be deemed or construed in any manner whatsoever to create a partnership, joint venture, employment, agency, fiduciary, or other similar relationship between us, and neither of us can bind the other contractually.
Business customers are subject to all provisions in these Terms, as well as special provisions defined below.
Cancellation and Transfer of Services:
If you purchased a Business membership and are on a year-to-year payment plan, you may cancel your account by providing written notice to your account manager. The date this written notice is sent is the “notice date.” Your subscription will be terminated as of the notice date and you will not be billed in a subsequent year. If a payment was received after the notice date, it will be refunded to you. No refunds will otherwise be issued (you will not receive a refund for unused Services in the year that the notice was received and subscription canceled).
If you contracted us to provide a custom solution (defined as custom software, business processes, business rules, feature development, or custom architecture), and we have already engaged in the development of that solution (regardless of completeness), any refund of fees will be reduced by the cost of our effort to implement the custom solution. In the event that the cost to develop a custom solution exceeds the total sum of payments received by the customer before cancellation, you will be charged for any remainder of the actual cost of developing the custom solution up incurred until the notice date.
If you are a business customer and have contracted us for a custom solution (defined as custom software, business processes, business rules, feature development, or custom architecture), you accept that there is inherent risk in the development of such a solution. You agree to properly define your custom solution needs and to make available subject matter experts who can respond to questions in a timely manner. We will make a good faith effort to confirm the solution definition and deliver the solution to you in the agreed timeline. In the event of a dispute or delay in delivery, you agree to be bound by the provisions in these Terms, such as, but not limited to, the terms specified in LIMITATION OF LIABILITY.